Welcome to the Crystals Online website terms and conditions. We recommend that you read them carefully before placing your order. By utilising the Crystals Online website and/or placing an order you agree to be bound by the terms and conditions as set out below.


For the avoidance of doubt, any such contract will be deemed to have been concluded in the UK. Crystals Online shall not be liable to any person for any loss or damage, which may arise from the use of the information contained in any of the materials used in the website. You should check the page regularly to take notice of any changes we may have made to the terms and conditions.

Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend services/promotions without notice. We will not be liable if for any reason the website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of the website.

Our trading address is:
Ash House,
TA19 9AQ

Contact phone: O7966 62341O

Our Contract

Once you have placed an order with Crystals Online , you will receive e-mail confirmation with the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when the goods are dispatched and you receive the e-mail confirmation of dispatch. The acceptance will be complete at the time we send the dispatch confirmation e-mail to you. Any products on the same order which have not been confirmed in the dispatch confirmation e-mail to have been dispatched do not form part of that contract. You are seeking to enter a contract with Crystals Online when you place an order.

Access And Database/Prohibitions

All rights, including copyright, in the website are owned or licensed to Crystals Online. Any use of the site or its contents, including copyright or storage in whole or part, other than for personal use, is strictly prohibited without prior permissions from Crystals Online.

www.crystals-online.co.uk grants you a limited license to access and make personal use of this website, but not to download (other than caching) or modify it, or any portion of it, except with express written consent of Crystals Online. This license does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents. This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without our express written consent.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We do not take responsibility for any links to Crystals Online via search engines containing expired promotions.


Once your order has been confirmed and dispatched, the dispatched confirmation e-mail will indicate which courier is used to deliver your goods. All procedures or policies are followed as detailed on www.royalmail.com

All orders are posted within 24 hours using Royal Mail First Class (estimated delivery within 1-2 business days) or Next Day Delivery if requested.


Please review our returns policy which applies to products purchased from Crystals Online.

Methods Of Payment

You are able to pay for your goods in GBP Sterling using all major credit and debit cards including MasterCard, Visa, Switch, and Solo. Secure servers offer Crystals Online customers the highest level of security when entering credit card details over the internet. Upon receiving your order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. All credit/debit card purchases are subject to the normal validation checks adopted by the card issuer. Any refusal by the issuer of any payment card to authorise the payment to us, for any reason, will not render Crystals Online liable for any delay or non-delivery. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations.

In order to serve you most efficiently, reputable third-party banking (including PayPal) and distribution institutions handle our credit card transactions and order fulfilment. They receive the information needed to verify and authorise your payment card and to process your order. All such organisations are under strict obligation to keep your personal information private.

Pricing And Availability

All prices are inclusive of VAT. The total cost of the order is the price of the products ordered plus postage and packing charges where applicable. Whilst every effort has been made to display the colours of our products as accurately as possible on our website, the actual colours you see will depend on your own monitor. We cannot guarantee that the colour displayed on your monitor will accurately reflect the colour of the product on delivery. Crystals Online takes all reasonable care to ensure that all details, descriptions and prices of products appearing on our website are correct at the time the information is entered onto the system. We reserve the right to refuse orders where product information has been entered onto our website incorrectly including prices and promotional activity. Prices are subject to change and without notice. All goods offered on the Crystals Online website are subject to availability. If an item you have ordered is out of stock before your order is accepted, we will notify you by email as soon as possible. Our website is updated on a regular basis.

Privacy Statement

Crystals Online is committed to maintaining your privacy and have produced a privacy policy statement which is given below. Any changes to this policy statement will be immediately updated on our website.

What Information Do We Ask For?

Typically we will ask for your name, telephone number, home address and email address when orders are placed as well as competitions or other promotional activity used in our website. For payment purposes we will require postal addresses and payment method details. As a wish to constantly improve our website we may ask you about usage on our website.

What Will This Information Be Used For?

Some of this information will be used to process orders and to keep you updated with changes in operation of the website.

If you agree, then we will send you newsletters via email advising you of forthcoming special offers and promotions. A facility will be made available for you to unsubscribe should you wish at any point in the future.

Any data collected will not be passed on to third parties.

If you have any comments, questions, or complaints relating to our Privacy Policy Statement please feel free to get in touch.