Why Trust Matters: 1,671 Reasons Our Customers Love Shopping With Us

Shopping for something as personal and special as a crystal really should feel good—as it's all about finding the right energy for you. With so many new shops out there (some with big budgets but not much love), it can be tricky to know who truly loves what they do and cares about quality and who’s just in it for the spondoolies!

That’s why hearing real reviews from real customers means so much—it gives you the confidence to choose us, knowing we genuinely care!

1,671 Genuine Reviews, 12+ Years of Trust

We’re incredibly proud to have received 1,671 genuine reviews on Trustpilot over the past ten years, with an average rating of 5 out of 5. In fact, an amazing (modestly hahaa) 97% of our reviewers have given us a perfect 5-star rating....we've only ever have 3 reviews with less than 4 stars - one was for another shop and two were because their orders had got lost in the post...I believe this is because we truly put our hearts and love into every order however big or small. 

We’ve never offered rewards for good reviews. We don’t filter them. And we don’t hide them. Every word comes from a real customer who had a real experience.

This isn’t a flash-in-the-pan reputation—we’ve earned this trust over a decade of careful service, thoughtful packaging, and taking the time to make every order feel special.

What Makes Us Different

You Get Exactly What You See

Unlike many larger retailers, we never use stock photos. If a crystal is one-of-a-kind, you’ll see the actual item you’ll receive in the photo. That means no surprises, no vague images that “look sort of like” what you might get. Just real pictures of real products—because that’s what you deserve.

No Misleading Ratings

Some online stores display impressive star ratings—only for you to realise those reviews apply to completely different products. We don’t do that. Every rating you see on our site is for the actual product being shown. Simple. Honest. Transparent.

Good Vibes

The energy of our office if gorgeous - warm, supportive, loving and surrounded by nature - all those good vibes get directly soaked up by the lovely crystals and arrive in your home - and I'm soo happy to say good vibes is common feedback we get from our lovely customers - there is nothing more important to us!

Built on Relationships, Not Paid Likes

We’ve noticed a growing trend: brands with suddenly massive social media followings and hundreds of vague reviews like, “My crystal was chipped and not very purple... but I loved it anyway!” — followed by five stars...confusing, one might assume there is some incentivizing going on!

We’ve built our following slowly and authentically, through real customer connections and word-of-mouth. You won’t find inflated likes or incentivised praise—just honest feedback from people who truly value the care we put into every order.

How to Spot a Crystal Shop You Can Trust

We believe every shopper deserves to feel confident in where they buy their crystals. Here are a few tips:

• Look for independent reviews from platforms like Trustpilot, not just testimonials on the shop’s own site.
• Make sure the product photo matches what you receive—especially with natural, unique items like crystals.
• Watch out for shops that group product reviews together—this can mislead you about individual product quality.
• Be cautious of vague 5-star reviews that overlook obvious flaws.

Experience the Difference

We’re proud of the community we’ve built, and the trust we’ve earned over more than a decade. We treasure our customers and treat them with the love and honesty they deserve!

If you’re looking for genuine descriptions, thoughtful service, and a crystal that looks exactly like the one you fell in love with —we’d love to help <3