Order & Delivery Information

For all items you can place your order online

Feel free to contact me on any queries regarding the products, postage or order information.
Email: simone.eggar@ntlworld.com or Tel. 01793 612297.

All Postal Charges are Mainland Uk.
All other areas: Please contact me.

POSTAL OPTIONS: Certain Items/Goods are sent by standard post with Proof of Posting only in order to keep your cost of postage to a reasonable amount. Any item sent by standard post there is a Postal Option provided.
Using the standard Proof of Posting method Crystals Online cannot guarantee to offer replacement or refunds for damage or loss of Goods. .
By using the Postal Option your goods are upgraded to a recordable system ensuring a safer delivery.
Multiple purchases of £5.00 and over on these items will automatically upgrade you to a recordable postal system.
The cost is an extra 75p on top of the original postal charge. Click to view Postal Options

If you prefer not to order online, I am happy to accept your order by post, email or telephone (I am unable to take card payments over the phone), whatever is convenient for you. Note: Payments by post/cheque can take a little longer to process. Cheque's made payable to S.E.Eggar

If you are local to Swindon Wiltshire and able to collect (by appointment) any item you wish to purchase then no postal charge will be incurred. If you pay online postal charges are automatically calculated in the process so I will refund the postal charge back to you as soon as the item/s are collected. You will need to contact me either email or telephone to advise that you wish to collect and we can arrange a mutual time for that collection. Collecting in person (by appointment) payment can be made at the time of collection or prepaid by any of the above methods and postal charges where applicable refunded on completion. Cheque's are not always accepted at time of collection. Cheque payments should ideally be sent prior to collection.

The crystals on the "Special Crystal" pages are heavy and/or extremely delicate. I do advise, if at all possible, anyone wishing to make a purchase from that section, to make arrangements to collect.
If that is not an option for you the item you select will be sent via a courier service.

Any product out of stock I would contact you and see if you want an alternative within the Aromatherapy & Fragrance section. If none chosen you could request a refund or the product would be sent to you as soon as the stock was replenished. I would always fully advise time period or if stock was being changed and not re-ordered.
The Crystal section apart from the few listed as being numerous is the exact crystal you would purchase. If the item is sold then a refund would be made immediately to you as I have no plans on replenishing the stock at this time.

The statutory delivery service standards are 30 days but I would normally expect to supply the products within 7 to 14 days of receiving a paid order.

I ask you when placing any order to always give me your full contact details as this is important to advise you on any updated information I need to make you aware of regarding your order. Personal details given will not be passed on to any third party or used in any derogatory way.

Anyone is welcome to view any item for sale on this site if able to visit (by appointment only)